Self Managed Vicidial Cloud Hosting
Forget weeks of setup and expensive hardware – jumpstart your call center in just 5 minutes with our lightning-fast VICIdial Cloud Servers. Powered by 100% NVMe storage for blazing performance, these rock-solid servers (guaranteed 99.9% uptime!) come pre-loaded with the latest VICIdial, ready to unleash your calling power. We give you complete access to configure and manage it your own way.
5 Minute Automated Delivery | 99.9% Uptime | Full Root Access | Full Admin Access | Free Standard Dialer Configs | Free SSL Certificate | Free Webphone Configuration | Free Dynamic Portal Firewall | Support on Emails/Ticket
| Features |
Self Managed Servers
Do It Yourself Service Plans Starting At |
Fully Managed Servers
Fully Serviced By Experts Plans Starting At |
|---|---|---|
| 5 Minute Delivery | ✓ | ✓ |
| SSL Certificate For Life | ✓ | ✓ |
| Webphone Configuration (WebRTC) | ✓ | ✓ |
| G729 Premium Codec | ✓ | ✓ |
| Starter Setup Package | ✓ | ✓ |
| Dynamic Firewall for Security | ✓ | ✓ |
| 100% Root Access | ✓ | ✓ |
| Server Power Controls | ✓ | ✓ |
| Support Mode | Email & Ticket Support | Plus Phone, Teams & Screen Share |
| Guided Onboarding | … | Yes, Over Screen Share |
| Migration From Old Host | Paid Service priced at $300 | ✓ |
| Custom Domain Integration | Paid Service priced at $250 | ✓ |
| Google Drive Integration | Paid Service priced at $250 | ✓ |
| AWS S3 Integration | Paid Service priced at $250 | ✓ |
| Automated Backup | Paid Addon | ✓ |
| Custom Branding | Paid Service priced at $300 | ✓ |
| 3rd Party Integrations | Paid Service, No Discount | Paid Service, 15% Discount |
01.
100% Cloud Based
Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.
02.
Remote Agents
Ability to login your agents from any location. The call center software works as a virtual office, accessible 24×7 for your team. Comes with advanced firewall for better security.
03.
Auto Call Distribution
Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.
04.
Full Call Recording
Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.
05.
Live Monitoring
Look at the real time stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.
06.
Intelligent Reports
Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.
07.
Callback Scheduling
Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple time zones with agents in separate time zones.
08.
AMD & DNC Filtering
Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.
09.
Sound Avatars
Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.
10.
Call Park & Transfers
Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.
11.
CRM Integration
Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.
12.
Full API Support
Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.
13.
Chat Features
Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.
14.
Advanced Firewall
The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.
15.
Robust & Scalable
Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.
01.
100% Cloud Based
Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.
02.
Remote Agents
Ability to login your agents from any location. The call center software works as a virtual office, accessible 24×7 for your team. Comes with advanced firewall for better security.
03.
Auto Call Distribution
Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.
04.
Full Call Recording
Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.
05.
Live Monitoring
Look at the real time stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.
06.
Intelligent Reports
Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.
07.
Callback Scheduling
Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple time zones with agents in separate time zones.
08.
AMD & DNC Filtering
Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.
09.
Sound Avatars
Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.
10.
Call Park & Transfers
Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.
11.
CRM Integration
Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.
12.
Full API Support
Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.
13.
Chat Features
Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.
14.
Advanced Firewall
The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.
15.
Robust & Scalable
Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.
VICIdial Cloud empowers businesses with a fully hosted, cloud-native VICIdial platform—featuring smart call routing, WebRTC voice, STIR/SHAKEN compliance, and real-time analytics—to boost efficiency, streamline operations, and maximize ROI.