Trusted, Compliant
VICIdial Hosting
Protect answer rates and brand reputation with built-in STIR/SHAKEN authentication, dynamic DNC scrubbing, and geo-firewall security. Our browser-based contact center keeps you audit-ready while scaling from 5 to 5,000 agents.
Integrate with 6000+ apps with Zapier..
From Discovery to Go-Live—We Make Cloud Call-Center Rollouts Effortless
Whether you’re moving off legacy PBX hardware or launching a brand-new contact center, our proven, four-phase process turns complex VICIdial deployments into a smooth, five-minute launch—without sacrificing security or compliance.
4 Steps!
01. Discovery & Analysis
02. Custom Build & Number Provisioning
03. Seamless Migration & Training Road-map
04. Go-Live, Monitoring & Ongoing Optimization
01.
100% Cloud Based
Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.
02.
Remote Agents
Ability to login your agents from any location. The call center software works as a virtual office, accessible 24×7 for your team. Comes with advanced firewall for better security.
03.
Auto Call Distribution
Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.
04.
Full Call Recording
Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.
05.
Live Monitoring
Look at the real time stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.
06.
Intelligent Reports
Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.
07.
Callback Scheduling
Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple time zones with agents in separate time zones.
08.
AMD & DNC Filtering
Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.
09.
Sound Avatars
Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.
10.
Call Park & Transfers
Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.
11.
CRM Integration
Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.
12.
Full API Support
Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.
13.
Chat Features
Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.
14.
Advanced Firewall
The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.
15.
Robust & Scalable
Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.
01.
100% Cloud Based
Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.
02.
Remote Agents
Ability to login your agents from any location. The call center software works as a virtual office, accessible 24×7 for your team. Comes with advanced firewall for better security.
03.
Auto Call Distribution
Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.
04.
Full Call Recording
Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.
05.
Live Monitoring
Look at the real time stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.
06.
Intelligent Reports
Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.
07.
Callback Scheduling
Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple time zones with agents in separate time zones.
08.
AMD & DNC Filtering
Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.
09.
Sound Avatars
Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.
10.
Call Park & Transfers
Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.
11.
CRM Integration
Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.
12.
Full API Support
Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.
13.
Chat Features
Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.
14.
Advanced Firewall
The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.
15.
Robust & Scalable
Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.
For people having comfortable experience with VICIdial management. 100% root and super admin access, fully private to you. We make sure of the server uptime.
- 100% Root Access
- SSL & WebRTC
- Ready in 5 Mins
- Standard Configs
- Dynamic Firewall
- Ticket/Email Support
Personalised onboarding by our experts, Managed solutions is a 100% hand holding process to get you started and keep you running with the service.
- Guided Onboarding
- Custom Branding
- Unlimited Support
- Training Included
- Free Migration
- Auto Backups
You are our number one priority..!!
No technical blackouts here! Our unwavering support is your constant companion, guiding you through any challenge and keeping your call center operations flying high.
No need to land, keep learning! Our screen share support provides real-time assistance, while our training programs for managers, agents, and quality teams offer continuous growth. Experience a smooth flight towards call center mastery.
Screen Share Support:
See It, Solve It, Soar Together
Take control of your call center with our real-time screen share support. We co-pilot your operations, provide instant assistance, and help your team navigate any challenge, ensuring a smooth flight towards call center excellence.
Training Tailored for Takeoff:
Managers, Agents, and QA
Don’t just fly, fly first-class! Equip your call center with the wings of knowledge through our comprehensive training programs. From managers and agents to quality teams, we offer personalized guidance for continuous growth and customer engagement mastery.
Experience, Expertise,
and Support at Your Fingertips
Forget turbulence – navigate the call center skies with confidence. Our proven experience, deep expertise, and dedicated support equip you to rise above challenges and reach new heights of customer satisfaction.
Don’t do it alone! Partner with our team of seasoned professionals. We offer invaluable experience, unwavering expertise, and proactive support to guide you every step of the way, propelling your call center to unprecedented success.